Table of Contents
 

The Process of Cultural Competence in
the Delivery of Healthcare Services:
THE JOURNEY CONTINUES. . .

 
 

PREFACE

Scaling the Mountain

INTRODUCTION

Cultural Competence: Making a Difference

Defining Culture
Building the Case for Cultural Competence
Summary

CHAPTER 1

The Process of Cultural Competence in the Delivery of Healthcare Services

Development of the Model
Knowledge Antecedents
Assumptions of the Model
Summary

CHAPTER 2

Cultural Desire

CHAPTER 3

Cultural Awareness

Cultural Consciousness Continuum
Interacting Styles
Lethal “Isms”
Summary

CHAPTER 4

Cultural Knowledge

Health-Related
Beliefs
Disease Incidence and Prevalence
Treatment Efficacy
Diagnostic Clarity
Interacting Styles Within Groups
Summary

CHAPTER 5

Cultural Skill

Cultural Assessment Tools
Mnemonic Cultural Assessment Tools
Culturally-Based Physical Assessments
Skill Acquisition
Summary

CHAPTER 6

Cultural Encounters

Linguistic Competence
Health Literacy
Mnemonic Models for Cultural Encounters
Cultural Conflict and Compassion
“Sacred Encounters”
Non Face-To-Face Encounters
Summary

CONCLUSION

Cultural Competency in Healthcare Delivery: Have I “ASKED” the Right Questions?”
Summary

BIBLIOGRAPHY

APPENDIXES & FIGURES

Figure 1

Culturally Competent Model of Care (Campinha-Bacote, 1991)

Figure 2

The Process of Cultural Competence in the Delivery of Healthcare Services (Campinha-Bacote, 1998)

Figure 3

The Process of Cultural Competence in the Delivery of Healthcare Services (Campinha-Bacote, 2003)

Appendix A

Culturally and Linguistically Appropriate Services (CLAS) in Health Care

Appendix B

Resources in Transcultural Healthcare and Cultural Competence

Appendix C

Inventory For Assessing the Process of Cultural Competence Among Healthcare Professionals – Revised

Appendix D

Inventory For Assessing the Process of Cultural Competence Among Healthcare Professionals -Student Version

ABOUT THE AUTHOR